Application conditions for this residence

Brazil service is documented, but nationality/KYC and card delivery are separate checks. Brazil-resident accounts are expected to transition locally on 1 October 2026; review CPF and new-terms requests.

Documents to prepare

• Valid original passport, national ID or driving licence accepted in your app
• If requested: address proof within 90 days, such as bank statement, utility bill or named tenancy agreement, matching the app address
• Brazil residents: submit CPF when requested; review terms for the expected 1 October 2026 local-entity transition

Application, funding and first use

1. Create your account in KAST and complete the requested identity/address checks.
2. Tap the lower-right card icon and choose your card.
3. Choose Order Card → Virtual only or Physical and virtual.
4. Review pricing and delivery details, then Confirm.

Your first local-currency purchase

BRL card spending from a USD balance adds non-USD FX and small-payment fees. When Pix appears in your app, compare its final BRL QR-payment quote; treat ATM/cash-like activity separately from reward-eligible shopping.

Cancellations, refunds and support

Cancellations, refunds and support

Request the purchase refund from the merchant and obtain confirmation. If the original charge is Pending/Authorized, a refund may await clearing; check its status in Transactions first.

How long does it take?

Typically 10–15 business days after merchant approval; some cases take up to 30 business days. After 30 business days, confirm merchant processing and ask Concierge to trace it with the refund reference.

Where is it returned?

Refunds return to the KAST wallet balance. The public refund FAQ does not specify MXN/BRL refund exchange rates; retain both purchase and refund USD amounts.

Cancellation and subscriptions

Delete a virtual card via Card → More → Cancel card. Ask Concierge separately about an unshipped physical-order refund and ending paid Premium/Private membership under your applicable terms.

Declined or unfamiliar transactions

Check balance, freeze status, limits, CVV and PIN. Insufficient-balance declines cost $0.50, so avoid repeated retries; send timestamp, amount and merchant to Concierge if unresolved.

What to prepare for support

In Concierge chat, type Talk to a human, or email support@kast.xyz from your registered address. Include transaction/refund references and the merchant’s response.

Application conditions for this residence

Conditional candidate: public restrictions also depend on citizenship. Mexican or Brazilian residence alone is insufficient; complete KYC using your actual nationality/address, then verify virtual issuance and physical delivery separately.

Documents to prepare

• Select issuing country; use only listed passports, ID cards or driving licences; residence permits are generally unsupported
• Original physical document with at least 3 months validity, face scan and your current residential address

Application, funding and first use

1. Complete identity verification in RedotPay.
2. Choose Card → Apply for card • 10 USD.
3. Enter an English billing address and fund the issuance fee.
4. Review the application and non-refundable payment, then select Pay.

Your first local-currency purchase

If buying assets with BRL, include purchase/withdrawal costs before depositing on a supported network. Compare the USD card’s BRL conversion costs with the final Pix price; use Pix funding only if explicitly offered in your app.

Cancellations, refunds and support

Cancellations, refunds and support

Ask the merchant directly for a refund. Authorized is a temporary hold and Cleared is settled; merchant confirmation alone is not a credited refund, so check the RedotPay refund notification and account credit.

How long does it take?

Failed-payment holds usually return in 2–5 days. Merchant refunds can take 30+ days; RedotPay states crediting within 2–15 days after receipt. If delayed, obtain the merchant’s processing date and ask support to trace it.

Where is it returned?

Refunds return to the RedotPay account, but the official card-refund guide does not specify the returned crypto. Ask support which balance receives the credit; the merchant refund excludes the original transaction fee.

Cancellation and subscriptions

Card → Settings → Delete card removes the card; cancel merchant subscriptions with the merchant. For Pro, turn off Pro → … → Manage membership → Auto-renewal separately; paid membership fees are non-refundable.

Declined or unfamiliar transactions

If the app transaction shows an error, send a screenshot to RedotPay support. With no transaction record, ask the merchant about its rejection; if an amount is held, distinguish Pending from Declined before retrying.

What to prepare for support

Use support in the official app or help center with the error, date, amount and merchant refund confirmation. For an unresolved merchant charge, ask about chargeback eligibility and procedure.