Application conditions for this residence

Conditional candidate: Mexico payout functionality is documented, but personal card approval is separate. Register your actual Mexican residence and nationality, then complete KYC and confirm card ordering is offered.

Documents to prepare

• Valid original passport, national ID or driving licence accepted in your app
• If requested: address proof within 90 days, such as bank statement, utility bill or named tenancy agreement, matching the app address

Application, funding and first use

1. Create your account in KAST and complete the requested identity/address checks.
2. Tap the lower-right card icon and choose your card.
3. Choose Order Card → Virtual only or Physical and virtual.
4. Review pricing and delivery details, then Confirm.

Your first local-currency purchase

Fund the USD balance with a supported asset and choose MXN at checkout. Include non-USD FX and small-payment fees; compare the Send → SPEI payout quote separately, and apply separate ATM limits.

Cancellations, refunds and support

Cancellations, refunds and support

Request the purchase refund from the merchant and obtain confirmation. If the original charge is Pending/Authorized, a refund may await clearing; check its status in Transactions first.

How long does it take?

Typically 10–15 business days after merchant approval; some cases take up to 30 business days. After 30 business days, confirm merchant processing and ask Concierge to trace it with the refund reference.

Where is it returned?

Refunds return to the KAST wallet balance. The public refund FAQ does not specify MXN/BRL refund exchange rates; retain both purchase and refund USD amounts.

Cancellation and subscriptions

Delete a virtual card via Card → More → Cancel card. Ask Concierge separately about an unshipped physical-order refund and ending paid Premium/Private membership under your applicable terms.

Declined or unfamiliar transactions

Check balance, freeze status, limits, CVV and PIN. Insufficient-balance declines cost $0.50, so avoid repeated retries; send timestamp, amount and merchant to Concierge if unresolved.

What to prepare for support

In Concierge chat, type Talk to a human, or email support@kast.xyz from your registered address. Include transaction/refund references and the merchant’s response.

Application conditions for this residence

Conditional candidate: public restrictions also depend on citizenship. Mexican or Brazilian residence alone is insufficient; complete KYC using your actual nationality/address, then verify virtual issuance and physical delivery separately.

Documents to prepare

• Select issuing country; use only listed passports, ID cards or driving licences; residence permits are generally unsupported
• Original physical document with at least 3 months validity, face scan and your current residential address

Application, funding and first use

1. Complete identity verification in RedotPay.
2. Choose Card → Apply for card • 10 USD.
3. Enter an English billing address and fund the issuance fee.
4. Review the application and non-refundable payment, then select Pay.

Your first local-currency purchase

Deposit existing assets on a supported network, or include MXN purchase and withdrawal costs. For the USD card, MXN spending adds crypto-conversion/non-USD costs; cash-like transactions have separate restrictions and fees.

Cancellations, refunds and support

Cancellations, refunds and support

Ask the merchant directly for a refund. Authorized is a temporary hold and Cleared is settled; merchant confirmation alone is not a credited refund, so check the RedotPay refund notification and account credit.

How long does it take?

Failed-payment holds usually return in 2–5 days. Merchant refunds can take 30+ days; RedotPay states crediting within 2–15 days after receipt. If delayed, obtain the merchant’s processing date and ask support to trace it.

Where is it returned?

Refunds return to the RedotPay account, but the official card-refund guide does not specify the returned crypto. Ask support which balance receives the credit; the merchant refund excludes the original transaction fee.

Cancellation and subscriptions

Card → Settings → Delete card removes the card; cancel merchant subscriptions with the merchant. For Pro, turn off Pro → … → Manage membership → Auto-renewal separately; paid membership fees are non-refundable.

Declined or unfamiliar transactions

If the app transaction shows an error, send a screenshot to RedotPay support. With no transaction record, ask the merchant about its rejection; if an amount is held, distinguish Pending from Declined before retrying.

What to prepare for support

Use support in the official app or help center with the error, date, amount and merchant refund confirmation. For an unresolved merchant charge, ask about chargeback eligibility and procedure.