Application conditions for this residence

Philippine citizens or residents with an employment pass and proof of address may apply. Accepted ID and KYC approval remain required; physical-card ordering needs a separate shipping address, and tourist presence is not the stated residence route.

Documents to prepare

• Passport, ID card or driving license with at least three months’ remaining validity.
• Employment pass and proof of address when applying through residence rather than citizenship.
• Any extra evidence requested by the official DCS verification email for manual review.

Application, funding and first use

APAC-issued Bitget Wallet cards currently cannot enroll in Apple Pay. Google Wallet requires compatible NFC Android and successful enrollment; online card-number purchases and physical-card use are separate options.

1. In the latest Bitget Wallet app, open Wallet → Card → Apply now.
2. Check the regional card offered for your actual residence.
3. Register and submit your identity document for verification.
4. After approval, follow activation/funding prompts and choose assetback in card settings.

Your first local-currency purchase

PHP purchases use Visa’s rate plus 1.7% FX and approximately 0.05% conversion fees. Google Wallet tap-to-pay requires compatible NFC Android and SMS verification; APAC card enrollment into Apple Pay is currently paused.

Cancellations, refunds and support

Cancellations, refunds and support

For a completed APAC purchase, request a merchant refund and keep the order/refund confirmation. For an authorization hold, first ask whether the merchant finalized payment; the APAC guide publishes no separate hold-release deadline.

How long does it take?

Typically within seven business days; exceptional cases may take 30–45 business days. If the normal period passes, send in-app support the order details and merchant confirmation for a trace.

Where is it returned?

APAC refunds use the processing-time exchange rate with no refund fee. The guide does not identify a fixed returned token: confirm the credited card balance with support rather than assuming an on-chain return to the original wallet.

Cancellation and subscriptions

Card → Manage → Freeze Card temporarily blocks use. Ask support about permanent closure and remaining balance; cancel subscriptions with the merchant separately. APAC card top-ups cannot be withdrawn to the original wallet.

Declined or unfamiliar transactions

Check available card balance and card details; for phone payments, verify wallet enrollment and NFC. Save the order reference, amount and error screenshot, then contact in-app support; report duplicate charges through the same route.

What to prepare for support

Open Home → avatar → Support in the top-right corner and provide order details and screenshots. Include the merchant’s processing date and refund reference for a missing credit.

Application conditions for this residence

the Philippines is absent from current citizenship and location exclusion lists; residence there does not override an excluded citizenship. Age 18+, accepted ID and KYC apply; verify physical delivery separately before paying.

Documents to prepare

• Original passport, national ID or driver’s license offered in verification; at least three months’ validity remains.
• Face scan, current home address and occupation/source-of-funds questionnaire.
• If requested: personal statement or source-of-funds evidence by the notification’s deadline.

Application, funding and first use

1. Complete identity verification in RedotPay.
2. Choose Card → Apply for card • 10 USD.
3. Enter an English billing address and fund the issuance fee.
4. Review the application and non-refundable payment, then select Pay.

Your first local-currency purchase

New cards settle in USD, so PHP purchases involve conversion and applicable fees. Phone payments require a supported device/region and successful wallet enrollment; an Apple Pay card upgrade may be required.

Cancellations, refunds and support

Cancellations, refunds and support

Ask the merchant directly for a refund. Authorized is a temporary hold and Cleared is settled; merchant confirmation alone is not a credited refund, so check the RedotPay refund notification and account credit.

How long does it take?

Failed-payment holds usually return in 2–5 days. Merchant refunds can take 30+ days; RedotPay states crediting within 2–15 days after receipt. If delayed, obtain the merchant’s processing date and ask support to trace it.

Where is it returned?

Refunds return to the RedotPay account, but the official card-refund guide does not specify the returned crypto. Ask support which balance receives the credit; the merchant refund excludes the original transaction fee.

Cancellation and subscriptions

Card → Settings → Delete card removes the card; cancel merchant subscriptions with the merchant. For Pro, turn off Pro → … → Manage membership → Auto-renewal separately; paid membership fees are non-refundable.

Declined or unfamiliar transactions

If the app transaction shows an error, send a screenshot to RedotPay support. With no transaction record, ask the merchant about its rejection; if an amount is held, distinguish Pending from Declined before retrying.

What to prepare for support

Use support in the official app or help center with the error, date, amount and merchant refund confirmation. For an unresolved merchant charge, ask about chargeback eligibility and procedure.