Application conditions for this residence

Conditional candidate: Spain and Poland are in the EEA, but Nexo checks citizenship/residence and a supported European-issued document. With only a non-European passport, resolve card eligibility with Client Care before funding.

Documents to prepare

• Passport, ID card or residence permit offered in the verification menu
• Card requires a supported EEA/UK/eligible-European-issued document; account KYC alone does not establish card eligibility

Application, funding and first use

1. Create a Nexo account and verify with an eligible European identity document.
2. Have at least $50 in your account for virtual activation.
3. Open the app’s Card tab and choose Activate Card.
4. For physical, hold over $5,000 and Gold tier or above, then order in Card.

Your first local-currency purchase

Compare PLN-to-EUR funding cost, then send EUR through EUR Top Up. Choose PLN in Poland and EUR in the euro area to avoid DCC; cash-like and money-transfer merchants face restrictions.

Cancellations, refunds and support

Cancellations, refunds and support

Ask the merchant first for a completed-purchase refund. Distinguish pending authorizations from settled charges; if the merchant refuses, keep refusal correspondence and receipts for a Client Care chargeback request.

How long does it take?

Official guidance makes timing merchant-dependent and publishes no fixed credit deadline. Obtain the merchant’s processing date and reference, then ask Client Care to trace an overdue refund.

Where is it returned?

Refunds are recorded in EURx or GBPx matching the initially selected card currency. For Credit Mode, inspect the refund and loan balance separately; do not assume automatic repayment.

Cancellation and subscriptions

Deactivate through Card → More → Deactivate card. Ask Client Care separately about account closure and outstanding borrowing; cancel paid merchant subscriptions directly with the merchant.

Declined or unfamiliar transactions

Check available balance or collateral capacity for the selected Debit/Credit Mode and card deactivation. For restricted money-transfer/cash-like merchants, avoid repeated retries; send timestamp, amount and merchant to Client Care.

What to prepare for support

Use the Help Center’s 24/7 Client Care or Contact form. Include refund-refusal evidence, receipts and transaction reference, clearly identifying a card-purchase dispute.

Application conditions for this residence

Poland appears on the official European delivery list. Nationality/document KYC and Polish address verification remain separate; request physical delivery after virtual issuance.

Documents to prepare

• Government ID photo and selfie; passport preferred, national ID/driving licence where accepted in the app
• Address proof in your name, such as utility bill, government letter or bank statement within 6 months; additional EUR Account requests are separate

Application, funding and first use

1. Sign up and verify in the Crypto.com app
2. Choose a Level Up plan, then Start next to Crypto.com Card
3. Submit address and card name; request a physical card after virtual issuance if needed

Your first local-currency purchase

Convert PLN to EUR, deposit through your SEPA details, then use Card → Add Funds → Cash. PLN purchases convert; topped-up funds cannot return to the Cash Account, and ATM costs are separate.

Cancellations, refunds and support

Cancellations, refunds and support

Request a settled-purchase refund from the merchant first. Pending hotel/rental deposits are authorization holds; escalate unresolved charges through Transaction History → Report an Issue.

How long does it take?

No fixed ordinary-refund deadline appears in the checked help. Excess hotel/rental holds may last up to 60 days after use; disputes generally take 30–45 days, a separate process.

Where is it returned?

The checked help does not specify foreign-purchase refund currency or rate. Ask in-app support to confirm the destination balance, currency and conversion rate for your EU EUR prepaid-card transaction reference.

Cancellation and subscriptions

Request card closure through in-app chat. Separately cancel paid Level Up via Level Up → Manage subscription → Cancel subscription; cancellation does not release CRO before its lockup matures.

Declined or unfamiliar transactions

Check the Card balance, freeze status and room for merchant holds. For repeated contactless failures, try chip-and-PIN; send unresolved declines with timestamp, merchant and amount to in-app chat.

What to prepare for support

Use in-app chat or chat.crypto.com. For purchase disputes, attach receipts and merchant replies through Transaction → Report an Issue; the published claim window is 120 days after the transaction.