Application conditions for this residence

Taiwan is listed for Cash and physical cards; issuance requires residence details, accepted ID and KYC approval. Citizenship alone is insufficient, and a foreign passport or a particular shipping address may require additional review.

Documents to prepare

• Valid passport, national ID card or driver’s license.
• Live selfie and phone access for a one-time code.
• If requested: utility bill, bank or credit-card statement from the last three months showing name and home address.

Application, funding and first use

1. Choose Personal; verify your email and complete passkey sign-in.
2. Complete account KYC. If prompted, review the required top-up or applicable virtual-card charge.
3. After approval, open Cash → Add Card. For physical cards, enter the delivery address.

Your first local-currency purchase

A TWD purchase converts against the USD-based card with FX costs; Direct Pay uses USDC before LiquidUSD. Phone tap-to-pay requires successful Apple Wallet/Google Wallet enrollment in a supported region, a compatible device and a contactless terminal.

Cancellations, refunds and support

Cancellations, refunds and support

Request the refund from the merchant and keep its reference. Pending is an authorization hold, Cleared is settled, and Pending Refund is still returning; confirm completion through the separate credit transaction.

How long does it take?

Merchant-cancelled holds: within 48 hours. Refund guidance lists merchant processing 1–7 days, network processing 3–5 business days and international refunds up to 10 business days; escalate 15 business days after merchant confirmation.

Where is it returned?

Settlement is USD-based, using the refund settlement FX rate. The reviewed guide does not name one fixed refund token: inspect the Vault credit; Borrow Mode refunds enter the main balance and do not automatically repay debt.

Cancellation and subscriptions

Use Cards → Edit Card → Freeze Card for a temporary block. Ask support about permanent card closure and cancel merchant subscriptions with each service; freezing the card does not confirm cancellation of a subscription contract.

Declined or unfamiliar transactions

Open the decline reason in transaction history and check balance, card details and merchant restrictions. In Borrow Mode, check borrowing power too; send support the date, amount and merchant if it persists.

What to prepare for support

Use live chat at help.ether.fi or support@ether.fi with the transaction date, amount, merchant and refund reference.

Application conditions for this residence

Taiwan is absent from current citizenship and location exclusion lists; residence there does not override an excluded citizenship. Age 18+, accepted ID and KYC apply; verify physical delivery separately before paying.

Documents to prepare

• Original passport, national ID or driver’s license offered in verification; at least three months’ validity remains.
• Face scan, current home address and occupation/source-of-funds questionnaire.
• If requested: personal statement or source-of-funds evidence by the notification’s deadline.

Application, funding and first use

1. Complete identity verification in RedotPay.
2. Choose Card → Apply for card • 10 USD.
3. Enter an English billing address and fund the issuance fee.
4. Review the application and non-refundable payment, then select Pay.

Your first local-currency purchase

New cards settle in USD, so TWD purchases involve conversion and applicable fees. Phone payments require a supported device/region and successful wallet enrollment; an Apple Pay card upgrade may be required.

Cancellations, refunds and support

Cancellations, refunds and support

Ask the merchant directly for a refund. Authorized is a temporary hold and Cleared is settled; merchant confirmation alone is not a credited refund, so check the RedotPay refund notification and account credit.

How long does it take?

Failed-payment holds usually return in 2–5 days. Merchant refunds can take 30+ days; RedotPay states crediting within 2–15 days after receipt. If delayed, obtain the merchant’s processing date and ask support to trace it.

Where is it returned?

Refunds return to the RedotPay account, but the official card-refund guide does not specify the returned crypto. Ask support which balance receives the credit; the merchant refund excludes the original transaction fee.

Cancellation and subscriptions

Card → Settings → Delete card removes the card; cancel merchant subscriptions with the merchant. For Pro, turn off Pro → … → Manage membership → Auto-renewal separately; paid membership fees are non-refundable.

Declined or unfamiliar transactions

If the app transaction shows an error, send a screenshot to RedotPay support. With no transaction record, ask the merchant about its rejection; if an amount is held, distinguish Pending from Declined before retrying.

What to prepare for support

Use support in the official app or help center with the error, date, amount and merchant refund confirmation. For an unresolved merchant charge, ask about chargeback eligibility and procedure.