Cancellations, refunds and support

For a completed APAC purchase, request a merchant refund and keep the order/refund confirmation. For an authorization hold, first ask whether the merchant finalized payment; the APAC guide publishes no separate hold-release deadline.

How long does it take?

Typically within seven business days; exceptional cases may take 30–45 business days. If the normal period passes, send in-app support the order details and merchant confirmation for a trace.

Where is it returned?

APAC refunds use the processing-time exchange rate with no refund fee. The guide does not identify a fixed returned token: confirm the credited card balance with support rather than assuming an on-chain return to the original wallet.

Cancellation and subscriptions

Card → Manage → Freeze Card temporarily blocks use. Ask support about permanent closure and remaining balance; cancel subscriptions with the merchant separately. APAC card top-ups cannot be withdrawn to the original wallet.

Declined or unfamiliar transactions

Check available card balance and card details; for phone payments, verify wallet enrollment and NFC. Save the order reference, amount and error screenshot, then contact in-app support; report duplicate charges through the same route.

What to prepare for support

Open Home → avatar → Support in the top-right corner and provide order details and screenshots. Include the merchant’s processing date and refund reference for a missing credit.

Card issuer / operator

Official confirmation needed

Custody of funded balances

Regional card-program partner; FOMO Pay handles the APAC first-top-up information form

Funding creates a separate spending balance. The APAC guide says unused top-ups cannot be withdrawn; transfer only the amount you intend to spend.