Standard

Rewards · first band

First band 4%

Foreign-currency fee

Network conversion typically about 1%

Card issuance fee

Virtual issuance $0

Maintenance / subscription

Standard account subscription $0

Credit / collateral conditions · USDe

Safeguard wallet recovery information and prepare a USDe balance through a supported funding route shown in the app.

Before you apply

A listed country does not guarantee personal approval. Check identity, address, documentation and delivery requirements.

Regional availability is not individual approval. Figures refer to the selected card/plan; check tier, identity-document and delivery conditions.

A fixed processing time and return currency were not established for this program. Check the transaction and contact official support using the steps below.

Cancellations, refunds and support

Request a cancellation or return from the merchant and obtain a confirmation or refund reference. Record whether the card transaction is pending or settled.

Cancellation and subscriptions

Cancel subscriptions in the merchant account and check the next billing date. Freezing or closing a card does not cancel the merchant subscription.

Declined or unfamiliar transactions

Check the decline reason, balance, limits and activation status. For an unfamiliar payment, use the available card-lock control and notify official support promptly.

What to prepare for support

Prepare the merchant, date, amount, currency, transaction ID, status and refund reference. Ask support for the destination, expected posting date and dispute deadline. Do not send a full card number or wallet secret.

Brand and custody

Card issuer / operator

Official confirmation needed

Custody of funded balances

Official confirmation needed

Wallet keys and recovery information stay on the user’s device and cannot be recovered by Ethena Pay. The Spend Card is secured; review missed-payment and liquidation provisions.