A fixed processing time and return currency were not established for this program. Check the transaction and contact official support using the steps below.

Cancellations, refunds and support

Request a cancellation or return from the merchant and obtain a confirmation or refund reference. Record whether the card transaction is pending or settled.

Cancellation and subscriptions

Cancel subscriptions in the merchant account and check the next billing date. Freezing or closing a card does not cancel the merchant subscription.

Declined or unfamiliar transactions

Check the decline reason, balance, limits and activation status. For an unfamiliar payment, use the available card-lock control and notify official support promptly.

What to prepare for support

Prepare the merchant, date, amount, currency, transaction ID, status and refund reference. Ask support for the destination, expected posting date and dispute deadline. Do not send a full card number or wallet secret.

Card issuer / operator

Official confirmation needed

Custody of funded balances

Uphold e-money account provided by Optimus Cards UK Limited

The app provides card freezing. UK e-money balances are safeguarded in ring-fenced bank accounts and are not covered by FSCS deposit protection.