Application conditions for this residence

Spanish addresses fall within the published EU residence scope. Nationality restrictions and separate card KYC still apply; obtain virtual approval before requesting a physical card.

Documents to prepare

• National ID, passport or accepted EEA/Swiss driving licence; residence permits need 6 months validity
• Spanish address proof issued within 3 months; VIP DHL delivery requires a tax ID

Application, funding and first use

1. On Bybit EU, choose Finance → Card → Get Your Card.
2. Select residence and complete identity/address checks.
3. Confirm your email, set up Google 2FA and submit.
4. After virtual approval, apply separately for physical and confirm delivery/PIN.

Your first local-currency purchase

Fund EUR in the Funding Account and pay in EUR. Crypto-funded purchases can add conversion fees; installments are unsupported, and ATM withdrawals have separate fees and limits.

Cancellations, refunds and support

Cancellations, refunds and support

Request a completed purchase refund from the merchant. Authorization status means merchant capture is pending; funds can remain held for up to 30 days.

How long does it take?

Normally credited to the Funding Account within 2 business days. If extra documents are requested, submit through email instructions/Support Hub; review and credit are stated as within 2 working days after submission.

Where is it returned?

Returned in EUR to the Funding Account. It does not restore the original crypto quantity; points earned on the purchase may be deducted.

Cancellation and subscriptions

Discard a pending application using Discard My Card Application; terminate an issued card in Card Management. No card cancellation fee; cancel paid merchant subscriptions with the merchant separately.

Declined or unfamiliar transactions

Open Transaction History → Authorization → Details for the decline reason. Check Spending Power, Funding Account balance and limits; submit unresolved declines through the EU webform with transaction details.

What to prepare for support

Use the Bybit EU webform and Support Hub. For suspension, select General Usage Inquiry → My Bybit Card is suspended; include merchant, amount, timestamp and reference.

Application conditions for this residence

Conditional candidate: Spain and Poland are in the EEA, but Nexo checks citizenship/residence and a supported European-issued document. With only a non-European passport, resolve card eligibility with Client Care before funding.

Documents to prepare

• Passport, ID card or residence permit offered in the verification menu
• Card requires a supported EEA/UK/eligible-European-issued document; account KYC alone does not establish card eligibility

Application, funding and first use

1. Create a Nexo account and verify with an eligible European identity document.
2. Have at least $50 in your account for virtual activation.
3. Open the app’s Card tab and choose Activate Card.
4. For physical, hold over $5,000 and Gold tier or above, then order in Card.

Your first local-currency purchase

Send euros using your EUR Top Up details and check the EURx credit and deposit fee. Pay in EUR; money-transfer and cash-like merchant restrictions differ from ordinary shopping.

Cancellations, refunds and support

Cancellations, refunds and support

Ask the merchant first for a completed-purchase refund. Distinguish pending authorizations from settled charges; if the merchant refuses, keep refusal correspondence and receipts for a Client Care chargeback request.

How long does it take?

Official guidance makes timing merchant-dependent and publishes no fixed credit deadline. Obtain the merchant’s processing date and reference, then ask Client Care to trace an overdue refund.

Where is it returned?

Refunds are recorded in EURx or GBPx matching the initially selected card currency. For Credit Mode, inspect the refund and loan balance separately; do not assume automatic repayment.

Cancellation and subscriptions

Deactivate through Card → More → Deactivate card. Ask Client Care separately about account closure and outstanding borrowing; cancel paid merchant subscriptions directly with the merchant.

Declined or unfamiliar transactions

Check available balance or collateral capacity for the selected Debit/Credit Mode and card deactivation. For restricted money-transfer/cash-like merchants, avoid repeated retries; send timestamp, amount and merchant to Client Care.

What to prepare for support

Use the Help Center’s 24/7 Client Care or Contact form. Include refund-refusal evidence, receipts and transaction reference, clearly identifying a card-purchase dispute.