Level Up Basic

Rewards · first band

Basic everyday spend 0%

Foreign-currency fee

Rate varies by issuing region and card; see regional terms

Card issuance fee

No setup fee; physical EEA €4.99 / US $4.99

Maintenance / subscription

Basic plan free

Preload card balance · BTC / ETH

Choose a Level Up plan, then Start next to Crypto.com Card

Before you apply

Account availability does not establish card availability. Brazil and other regions require their own program checks.

Regional availability is not individual approval. Figures refer to the selected card/plan; check tier, identity-document and delivery conditions.

A fixed processing time and return currency were not established for this program. Check the transaction and contact official support using the steps below.

Cancellations, refunds and support

Request a cancellation or return from the merchant and obtain a confirmation or refund reference. Record whether the card transaction is pending or settled.

Cancellation and subscriptions

Cancel subscriptions in the merchant account and check the next billing date. Freezing or closing a card does not cancel the merchant subscription.

Declined or unfamiliar transactions

Check the decline reason, balance, limits and activation status. For an unfamiliar payment, use the available card-lock control and notify official support promptly.

What to prepare for support

Prepare the merchant, date, amount, currency, transaction ID, status and refund reference. Ask support for the destination, expected posting date and dispute deadline. Do not send a full card number or wallet secret.

Brand and custody

Card issuer / operator

Official confirmation needed

Custody of funded balances

Official confirmation needed

Freeze through Card → More → Freeze Card and contact in-app support. Card balance is separate from the Cash Account; EU/UK top-ups cannot be transferred back to the Cash Account.